Drive customer understanding in clean energy as the Product Knowledge Manager at dcbel Inc. This role emphasizes creating explicit, structured knowledge around cutting-edge energy solutions.
In this influential role, you will be instrumental in shaping the way customers and partners perceive dcbel's products. Partnering with cross-functional teams, you'll develop a robust knowledge repository that simplifies complex information and reinforces customer trust. You will take the lead in defining frameworks for AI-assisted content creation, ensuring accuracy and consistency across all platforms.
Key Responsibilities
Develop and structure customer-focused knowledge experiences
Collaborate with product and support teams for cohesive messaging
Ensure comprehensive governance of product documentation
Set standards for content quality and AI involvement
Identify and address knowledge gaps proactively
Requirements
5+ years in knowledge management or related activities
Proven skills in building effective knowledge architecture
Solid judgment and critical thinking abilities
Systems-oriented mindset with a focus on accountability
Proficient in translating technical concepts for end-users
Lead the charge in making clean energy accessible with your knowledge management expertise at dcbel.