Customer satisfaction drives this Project Manager position with Graybar Canada in Dartmouth, NS, emphasizing communication and coordinated service delivery.
At Graybar Canada, the Project Manager supports customers purchasing electrical, automation, and telecommunications products. You will manage correspondence, calls, order-related requests, supplier coordination, shipment requirements, quotations, and corrective actions. The position also represents customers while resolving disputes and claims.
Key Responsibilities:
Ensure customer experiences meet defined quality standards
Handle customer calls and written correspondence professionally
Coordinate order entry, pricing, expediting, billing, and claims
Monitor satisfaction surveys and coordinate corrective action
Assist the Quotation Department with price quoting
Requirements:
Minimum Grade 12 education; post-secondary education considered an asset
Similar-capacity experience considered an asset
Robust customer and supplier relationship-building ability
Excellent spoken, written, and interpersonal communication
English and French bilingualism preferred, not mandatory
Use customer advocacy, organized communication, and service coordination skills to support Graybar Canada’s regional project customers.