Apply ITIL methods to Tier II support as an Operations Analyst for Manitoba Liquor & Lotteries end users and Manitoba casinos. Diagnose problems, recover services, and prevent recurring incidents.

This Operations Analyst provides technical and non-technical operational support, user management, and lower-tier support assistance. The work covers software applications, file access, hardware, systems monitoring, and incident escalation. You will also support First Nations casinos within Manitoba.

Key Responsibilities

Diagnose and resolve Tier II support problems

Document actions and close support calls

Install, configure, patch, and troubleshoot desktops

Monitor systems, services, capacity, and potential failures

Escalate incidents to appropriate Tier III staff

Requirements

Recognized IT degree or diploma, or equivalent qualifications

Valid Manitoba Class 5 Driver's Licence and vehicle access

Commitment to continuous information technology learning

Recommended certifications including A+, Network+, Linux+, or CCNA

Customer service experience and project coordination exposure advantageous

Bring ITIL support, problem solving, systems monitoring, and user management skills to Manitoba Liquor & Lotteries operations.

📌 Tier II IT Operations Analyst (Winnipeg)
🏢 Manitoba Liquor u0026 Lotteries
📍 Winnipeg