Support laboratory customers in Brampton through accurate reporting, qualified communication, and coordinated service for Canadian Blood Services Testing.

Canadian Blood Services seeks a regular full time Customer Service Coordinator for its Testing team in Brampton, Ontario. You will support hospitals, laboratories, pharmaceutical clients, and internal customers. The work includes inquiry management, laboratory reports, communication coordination, and service escalation under laboratory management.

Key Responsibilities
Respond to laboratory service inquiries across Canada
Coordinate documented responses with laboratory personnel
Process accurate routine, urgent, and customized reports
Obtain medical sign-off before issuing client reports




Manage communications through fax, email, courier, or verbal channels

Requirements:
Relevant post-secondary education from a recognized institution
Healthcare-related or office administration education preferred
At least three years' customer service experience
Advanced MS Office literacy and SAP knowledge preferred
Healthcare, laboratory, or inventory system experience is an asset

Apply your customer service, organization, and communication strengths to laboratory reporting and support at Canadian Blood Services.

📌 Customer Service Coordinator Laboratory Testing Brampton
🏢 Canadian Blood Services
📍 Brampton