Use robust communication and empathy as a Customer Service Collections Representative in a contact center managing inbound and outbound calls. Support customers with financial solutions professionally.
Insight Global seeks Customer Service and Collections Representatives for a contact center workplace. You will provide customer service, resolve inquiries, explain available services, and build rapport while managing high call volumes. The work includes discussing outstanding balances, repayment options, and debt management programs.
Key Responsibilities
Handle inbound and outbound customer calls professionally
Resolve customer inquiries efficiently and empathetically
Educate customers about services and financial solutions
Document customer interactions accurately in internal systems
Negotiate payment arrangements and repayment options
Requirements:
Solid verbal and written communication skills
Previous customer service and call center experience
Empathy, patience, adaptability, and accountability
Solid multitasking and responsive email, chat, and call skills
Collections or financial services experience preferred
Bring customer service, collections communication, and problem-solving skills to Insight Global's high-volume contact center workplace.