Lead customer experience strategy at BGH in Springwater, Ontario, using customer insights and loyalty expertise to improve retail performance.
As Customer Experience and Sales Enablement Manager, you will lead Voice of Customer, customer journey, and loyalty initiatives. Reporting across Marketing and Retail Operations, you will translate feedback into action while supporting customer retention, store experience, and sales enablement. This cooperative role works with Retail Operations, Merchandising, Marketing, Ecommerce, Customer Service, and Store Leadership.
Key Responsibilities
Lead BGH's Voice of Customer program
Analyze surveys, reviews, social channels, and store feedback
Map and optimize retail and digital customer journeys
Manage loyalty and rewards program performance
Create dashboards supporting data driven decisions
Requirements
10+ years in customer experience, loyalty, CRM, retail, or marketing
Robust analytical and business recommendation skills
Experience managing customer feedback or Voice of Customer programs
Knowledge of loyalty marketing and retention strategies
Robust cross functional leadership and project management capabilities
Apply customer insights, journey optimization, and loyalty strategy to strengthen BGH's customer experience and retail results.