Build emotional customer connections as a Retail Lead using advanced sales techniques, product expertise, and inspirational adidas Brand representation.

The Retail Lead helps achieve store KPI targets by serving and selling to customers while cultivating consumer loyalty. You will role model customer service, provide feedback, motivate associates, and support complex customer situations. When a senior leader is absent, you will assume manager on duty responsibilities, including opening and closing procedures.

Key Responsibilities
Role model adidas customer service and advanced sales techniques
Use category knowledge to drive sales and loyalty
Motivate associates and provide in-the-moment feedback




Raise escalations to the appropriate store manager
Act as a Brand Ambassador for adidas Values

Requirements:
Advanced selling and comprehensive retail industry understanding
Minimum twelve months of retail setting experience
Solid interpersonal and communication skills
Ability to work independently and under pressure
English speaking, reading, comprehension, and writing ability

Use customer connection, advanced selling, and product expertise to strengthen adidas service, loyalty, and Brand experience.

📌 Customer Experience Retail Lead Toronto
🏢 Adidas
📍 Toronto