Enhance customer satisfaction at Harness as a Customer Experience Engineer. This remote role emphasizes hands-on problem-solving with Kubernetes and cloud platforms for enterprise clients.

As a Customer Experience Engineer I/II on the Customer Engineering team, you will handle complex technical issues for various enterprise customers. This position is designed for those early in their career or experienced DevOps professionals seeking direct impact. Each day, you will leverage skills in Kubernetes, AWS, GCP, and Docker while maintaining explicit communication with uniting teams.

Key Responsibilities
Own customer cases through triage and resolution
Contribute to tooling and product fixes with engineering




Participate in customer calls to discuss findings
Build scripts and diagnostic tools for efficiency
Create run books and templates for the team

Requirements
2+ years in customer-facing engineering roles
Hands-on experience with Kubernetes and cloud platforms
Solid understanding of CI/CD and Linux
Proficient in Python, Bash, or Node.Js scripting
Solid communication skills for customer interactions

Become a pivotal part of the Harness team while mastering cloud technologies and enhancing customer experiences.

📌 Customer Experience Engineer Remote Role Winnipeg (Canada)
🏢 Devconnectplatform
📍 Canada