Lead customer experience at TD Canada Trust in Thunder Bay, using coaching and operational leadership to support meaningful banking interactions.

As Manager, Customer Experience, you will mentor frontline employees and help deliver seamless service within Personal & Commercial Banking. The role combines scheduling, workflow oversight, complaint resolution, advice-giving coaching, and branch administration. You will collaborate with One TD partners while maintaining policies, procedures, and customer-facing standards.

Key Responsibilities
Mentor teams toward exceptional customer interactions and operational excellence
Maintain schedules, compliance requirements, and conduct guidelines
Coach advice-giving and customer conversation strategies




Resolve complaints and support escalation ownership
Monitor workflows, assign duties, and improve operational issues

Requirements:
Undergraduate degree or over three years of relevant experience
Knowledge of process management and banking solutions
Proficiency with Microsoft Office and internet applications
Tactful, diplomatic communication with customers and partners
Robust organizational, planning, and time management skills

Bring customer coaching, compliance knowledge, and branch leadership to TD Canada Trust's customer experience team in Thunder Bay.

📌 Customer Experience Branch Manager Alton
🏢 TD
📍 Alton