Deliver accurate claims information from WCB-Alberta's Edmonton Claims Contact Centre. Use active listening, sound judgment, and empathy in every customer interaction.

As a permanent, full time Customer Contact Representative, you will support workers, employers, medical communities, and government partners. You will answer claims-process questions, educate business partners about Workers' Compensation perks, and help minimize workplace-injury impacts across Alberta.

Key Responsibilities
Assess caller concerns and determine appropriate actions quickly
Answer WCB inquiries in a busy inbound call centre
Collect claim information for Adjudication and Case Management teams
Document pertinent information clearly and concisely




Release information under ATIA and POPA requirements

Requirements:
Superior verbal and written communication skills
Experience serving customers by phone or face to face
Solid active listening, negotiation, and critical-thinking skills
Proficient computer and keyboarding skills, including MS Office
Availability Monday to Friday, 8:00 a.m. to 4:45 p.m.

Bring calm communication, accurate documentation, and sound decision-making to WCB-Alberta's customer-focused claims service in Edmonton.

📌 Customer Contact Representative Claims Centre Edmonton (Canada)
🏢 WCB Alberta
📍 Canada