Drive client satisfaction through proactive communication and issue resolution at Foundever®, supporting account management and program delivery. This role focuses on client experience.

The Client Satisfaction Coordinator manages current and existing accounts while supporting seamless program implementations. You will maintain documentation, communicate processes, and resolve client concerns. The position also supports service level adherence, process optimization, and client reporting.

Key Responsibilities
Build client relationships and understand requirements and expectations
Monitor contracted service level agreements and applicable targets
Document and communicate corporate client complaints




Update Statements of Work for evolving client needs
Prepare and deliver client presentations and Monthly KPI reports

Requirements:
One to three years in a client service role
Bachelor's Degree in Management
Experience addressing client concerns and resolving complaints
Ability to analyze data and recommend process improvements
Ability to pass a criminal background check

Support Foundever® clients with relationship building, complaint resolution, service monitoring, and accurate program documentation.

📌 Client Satisfaction Coordinator Vancouver
🏢 Foundever Brasil
📍 Vancouver