The Pickup and Delivery (P&D;) Manager is responsible for leading all local pickup and delivery operations to ensure safe, efficient, and cost-effective transportation services. This role oversees drivers, dispatch activities, route planning, customer service performance, regulatory compliance, fleet utilization, and operational productivity. The P&D; Manager is accountable for achieving service levels, managing labor costs, maintaining safety standards, and driving continuous improvement initiatives.

Key ResponsibilitiesOperational Management Oversee daily pickup and delivery, warehouse, dock, and yard operations across all shifts. Ensure appropriate labor deployment and operational coverage based on workload and volume. Manage routing, dispatch, shipment flow, dock activity, staging, loading, unloading, and yard movements.

Maintain effective control of freight flow, dwell, congestion, and dock capacity. Ensure the warehouse and yard remain safe, secure, clean, organized, and operationally disciplined. Lead operational planning for peak periods, volume changes, and customer requirements.

Ensure effective handoff and communication between shifts. Leadership and People Management Lead dispatch and warehouse supervisory teams. Manage employee performance, attendance, productivity, conduct, and accountability.

Establish clear operational expectations and ensure supervisors maintain appropriate floor presence and control of their respective shifts. Foster a culture of ownership, safety, urgency, and continuous improvement. Maintain overall responsibility for operational safety within the warehouse, yard, and P&D; operation.

Ensure compliance with transportation regulations, company policies, safe work procedures, and facility security requirements. Ensure equipment, dock, yard, and warehouse activities are conducted safely.



Maintain appropriate standards for facility cleanliness, housekeeping, freight storage, and organization.

Customer Service

Maintain high levels of customer satisfaction and service performance. Resolve escalated service concerns and customer complaints. Collaborate with customers to identify and implement service improvements.

Financial and Operational Performance Manage labor, overtime, and transportation costs within budget targets. Analyze trends related to productivity, service failures, and customer performance metrics. Drive initiatives focused on improving efficiency, service quality, and profitability.

Fleet and Equipment Management Partner with fleet maintenance teams to ensure vehicle availability and reliability.

Key Performance

Indicators (KPIs) On-time pickup performance Labor and overtime management Safety performance and incident ratesQualifications Post-secondary education in Transportation, Logistics, Supply Chain Management, Business, or a related field preferred. Minimum 5 years of transportation, logistics, courier, LTL, or delivery operations experience. Minimum 3 years of leadership experience in a supervisory or management capacity.

Experience managing unionized environments is considered an asset. Strong understanding of transportation regulations and safety requirements. Proficiency in transportation management systems (TMS), dispatch software, and Microsoft Office applications.

Operational planning and execution Workforce management Communication and relationship management Rapid-paced transportation and logistics environment. Availability to support day, afternoon, weekend, and holiday operations as required. Regular interaction with drivers, dispatch teams, customers, and operational leadership.

May require occasional travel between terminals, customer locations, and operating facilities. #

📌 Transportation Operations Manager (Winnipeg)
🏢 Ceva Logistics
📍 Winnipeg