Turn client consultations into suitable home care services with VMCH in Mulgrave, applying care planning, pipeline management, and detailed documentation. The position is full time.

VMCH is seeking a Client Care Consultant who can balance client-centred support with outcomes-focused service conversion. You will assess needs, create recommendations, explain available pathways, and follow prospects through to signed agreements. Collaboration with intake, care partnering, admissions, scheduling, and delivery teams supports accurate transitions.

Key Responsibilities
Build and manage a pipeline of client opportunities
Complete needs assessments and develop care plans
Prepare service recommendations aligned with funding arrangements




Follow up clients and families in a timely manner
Collaborate across intake and service delivery teams

Requirements:
Demonstrated consultation and care planning experience
Knowledge of aged care funding and service models
Understanding of client eligibility requirements
Strong attention to detail in CRM records
Excellent interpersonal and influencing skills

Apply consultative selling, exact care planning, and team-oriented coordination to connect older people with appropriate VMCH home support.

📌 Client Consultation Care Planner Mulgrave
🏢 VMCH
📍 Mulgrave