Lead coaching and service quality as a Care Access Team Supervisor with CBI Home Health, working fully in office in Ottawa. Support seamless client access daily.

This full time Supervisor position leads and supports Care Access Representatives. You will provide training, mentorship, performance oversight, and operational guidance. The work includes scheduling, client relations, call-volume analysis, documentation audits, and service improvement across the team.

Key Responsibilities:
Provide daily leadership, training, and mentorship to Care Access Representatives
Coach team members and troubleshoot service delivery challenges
Monitor and document individual and team performance
Manage scheduling coverage for leaves, sick time, and vacations




Resolve or elevate client and stakeholder concerns promptly

Requirements:
Post-secondary education in business or medical administration
Three to five years of client-facing, contact center, or healthcare experience
One to two years of supervisory or team lead experience
Microsoft Office proficiency and scheduling systems experience
Solid communication, leadership, coaching, and conflict management skills

Bring analytical problem-solving, team leadership, and client service expertise to CBI Home Health’s Ottawa Care Access Team.

📌 Care Access Team Supervisor Ottawa (Canada)
🏢 CBI Home Health
📍 Canada