Use solid communication and guest relations skills at Coast Canmore Hotel, supporting memorable stays in Canmore. This is a full time role with varied shifts.

The Guest Service Agent welcomes guests at a 164-room hotel with full conference facilities and Table Food+Drink restaurant. You will provide accurate, timely assistance while handling calls, emails, cash, billing, and guest concerns. The position requires English communication and adherence to hotel policies, service procedures, and emergency requirements.

Key Responsibilities
Welcome guests with friendly skilled service
Respond to telephone calls and OTA correspondence
Manage cash floats and verify shift balances
Handle guest complaints and resolve service issues
Share accurate local information and guest preferences

Requirements:
Experienced Guest Service Agent preferred
Excellent communication skills in English
Ability to speak, read, and understand English
Exceptional interpersonal skills
Desire to exceed guest expectations

Deliver dependable guest relations, accurate transactions, and professional communication while representing Coast Canmore Hotel throughout each shift.

📌 Canmore Hotel Guest Relations Agent
🏢 Coast Canmore Hotel and Conference Centre
📍 Canmore