Use French and English customer service skills as a Customer Experience Specialist supporting dealerships, contract holders, and internal teams. Handle inquiries accurately and promptly.

Reporting to the Manager, Customer Experience, this role supports customers and the National Sales Team. You will manage phone and email requests, explain products and contracts, resolve transaction issues, and coordinate internal follow-ups. Robust communication and organization guide each interaction.

Key Responsibilities
Respond to French and English phone and email inquiries
Manage service requests from investigation through timely resolution
Answer dealership questions about products, contracts, and transactions
Record interactions, actions, and follow-ups in business systems




Coordinate supplies, refunds, adjustments, and internal support

Requirements:
Three to five years in a customer-facing role
Fluency in French and English with solid communication
Experience managing inquiries, requests, claims, or escalations
Proficiency in Microsoft Office and adaptable systems learning
Robust listening, empathy, organization, and problem-solving skills

Support Amynta Group customers with bilingual communication, service-request ownership, transaction troubleshooting, and accurate CRM documentation.

📌 Bilingual Customer Experience Specialist Toronto
🏢 Amynta Agency
📍 Toronto