French-English bilingual coordinator supporting vehicle breakdown customers through roadside dispatch, troubleshooting, and empathetic service across Canada. Friday-Tuesday, 9:00 a.m.-5:30 p.m. shifts include every weekend.

As a TEN Care Incident Coordinator, you will manage breakdown-related customer journeys from initial report through resolution. You will coordinate TEN locations and preferred vendors, provide troubleshooting guidance, document incidents, and communicate with customers, vendors, and internal teams. The position requires calm, solutions-oriented service during stressful situations.

Key Responsibilities
Serve as the first customer contact during vehicle breakdowns
Dispatch roadside assistance and track progress through resolution
Troubleshoot by phone or email and advise next steps




Document interactions and upload breakdown records through the internal portal
Coordinate vendors, TEN locations, customers, and internal teams

Requirements:
Bilingual French and English communication skills
Previous customer service experience, especially crisis or breakdown support
Calm, quick thinking during stressful situations
Excellent verbal and written communication skills
Availability for Friday-Tuesday shifts and every weekend

Apply your bilingual communication, dispatch coordination, and problem-solving skills as a TEN Care Incident Coordinator.

📌 Bilingual Roadside Assistance Coordinator Moncton
🏢 TEN - Transportation Equipment Network
📍 Moncton