Lead ASO billing operations at Manulife in a hybrid Waterloo setting, overseeing reconciliations, financial controls, and client account accuracy.

The Manager, Administrative Services Only Billing leads financial administration for self-funded employee advantage plans. Reporting to the Director, Sponsor Financial Services, this role oversees billing, funding arrangements, payments, reconciliations, and financial transactions. Success requires leadership across Finance, Underwriting, Sales, Risk Management, and Operations.

Key Responsibilities:
Lead daily administration of self-funded benefit plan billing operations
Oversee monthly bill runs, invoicing, adjustments, recoveries, and taxes
Reconcile client accounts, funding arrangements, and financial activity
Resolve complex transactions, escalations, exceptions, and suspense items




Maintain controls supporting financial accuracy and audit readiness

Requirements:
Bachelor's degree in finance, accounting, business, commerce, economics, mathematics, or related field
Three to five years of progressive leadership experience in financial operations
Experience with reconciliations, risk management, and operational governance
Solid analytical, problem-solving, communication, and relationship management skills
Demonstrated ability to lead change and implement process improvements

Manage ASO billing, reconciliations, controls, and client financial administration while developing teams at Manulife in Waterloo.

📌 Aso Billing Operations Manager London
🏢 Société Financière Manuvie
📍 London