Architect Amazon Connect transformations for Accenture Song clients, combining cloud contact center expertise with hands-on delivery leadership. Guide secure, scalable omnichannel solutions.

This client-facing technology leadership role focuses on large-scale CCaaS modernization and migration programs. You will translate business goals into solution architectures using Amazon Connect, AWS services, and AI-enabled customer experiences. The work includes stakeholder engagement, cross-functional leadership, and consulting across complex transformation initiatives.

Key Responsibilities:
Lead architecture and delivery for large-scale Amazon Connect transformations
Define target architectures, transition states, and migration roadmaps
Design voice, chat, email, and messaging experiences




Establish Amazon Connect reference architectures and design patterns
Drive AI-enabled automation and intelligent agent experiences

Requirements:
Seven-plus years designing and delivering CCaaS or cloud contact centers
Five-plus years leading client-facing architecture and delivery programs
Three-plus years architecting Amazon Connect and AWS integrations
Experience migrating Avaya, Genesys, or Cisco platforms
Experience with security, compliance, PCI, PII, and data privacy

Bring Amazon Connect architecture, AWS integration, and transformation leadership to Accenture Song’s client-facing consulting work.

📌 Amazon Connect Solution Architect Montreal
🏢 Accenture
📍 Montreal