Design Amazon Connect solutions remotely across Canada using IVR, AWS Lambda, and cloud-native development. Support enterprise-scale customer engagement environments.

Capgemini Engineering seeks an AWS Connect Engineer with solid hands-on experience delivering secure, scalable, highly available contact centers. You will collaborate with stakeholders, architects, and development teams to translate requirements into production-ready solutions. The work includes Amazon Connect, Amazon Lex, Salesforce Service Cloud Voice, REST and SOAP APIs, and serverless applications.

Key Responsibilities:
Configure Amazon Connect contact flows, queues, routing profiles, and callbacks
Develop integrations using Lambda, Lex, DynamoDB, and APIs
Integrate Salesforce Service Cloud Voice and CRM platforms




Implement CloudFormation, CI/CD pipelines, monitoring, and alerting
Troubleshoot production issues and perform root cause analysis

Requirements:
Seven-plus years in cloud-based contact center technologies
Hands-on expertise with Amazon Connect and IVR design
Experience with Python or JavaScript development
Knowledge of CloudWatch, SNS, CloudFormation, and AWS security
Solid communication and stakeholder management skills

Apply Amazon Connect, serverless, Salesforce, and cloud operations expertise to enterprise contact center delivery at Capgemini Engineering.

📌 Amazon Connect Cloud Engineer Toronto
🏢 Capgemini
📍 Toronto