Cloud technical support and customer troubleshooting define this Support Engineer I role at Opti9, with Ottawa hybrid work and hands-on ticket resolution.

As a Support Engineer I, you provide first-contact assistance for cloud, server, backup, and virtualization issues. You will support Veeam, Zerto, vCloud Director, Hyper-V, Windows Server, and related customer settings. The role reports to the Support Team Lead and includes onsite work in Ottawa at least two days weekly.

Key Responsibilities:
Answer inbound technical support calls and chats courteously
Provide level 1 Veeam, Zerto, and virtualization support
Troubleshoot Windows Server and Linux-based operating systems
Manage, update, prioritize, and triage customer tickets




Diagnose incidents and escalate tickets to level 2

Requirements:
Technology diploma, degree, or equivalent experience
Technical support, helpdesk, or customer service experience
Basic virtualization, networking, storage, backup, and disaster recovery knowledge
Solid communication, documentation, problem-solving, and organizational skills
Valid driver’s license and reliable vehicle for client travel

Apply your customer support, cloud troubleshooting, backup, and virtualization knowledge as an Ottawa-based Opti9 Support Engineer I.
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📌 Cloud Technical Support Engineer Ottawa
🏢 Opti9 Tech
📍 Ottawa