Administrative Assistant/Customer Service Representative

Job Summary

Location: Calgary, AB

Type: Full-time (Monday–Friday, Day Shift on site) Contract Position:

Pay: CA$20.00–CA$23.00 per hour

Posted: November 6, 2026

The Administrative assistant/customer service representative is responsible for delivering exceptional clerical/customer support by handling inquiries, processing orders, resolving complaints, and coordinating service requests. This role requires strong communication skills, attention to detail, and the ability to work collaboratively with customers, vendors, and internal teams.

Experience in retail, work office and customer service is essential, with furniture industry knowledge considered an asset.

Key Responsibilities
Maintain a positive, skilled, and empathetic approach with all customers
Respond promptly to customer and management inquiries via phone and email
Process customer orders, service requests, forms, and repair coordination
Address and resolve customer complaints efficiently and professionally
Maintain accurate records of customer interactions, transactions, and feedback




Communicate and collaborate with management and coworkers as needed
Provide feedback to management and sales teams to improve customer service processes
Ensure high levels of customer satisfaction and service quality
Taking customer payments
Filing
Other duties/responsibilities as assigned

Required Qualifications
Minimum 2 years of experience in:
Customer service
Administrative work
Retail sales
Data entry
Computer skills (Word, Excel, Outlook)
Strong verbal and written communication skills
Ability to manage multiple tasks and maintain organized records
Reliable commute or willingness to relocate to Calgary, AB

Assets
Knowledge of furniture products
Previous retail or customer service experience beyond minimum requirements

Benefits
Casual dress environment
Extended health care
In office gym and parking
Employee store discount
Monday to Friday
No over time

Pay: $20.00-$23.00 per hour Expected hours: 40.0 per week

Perks
Extended health care
On-site parking

Work Location: In person

📌 Administrative Assistant/customer Service Representative Calgary (Canada)
🏢 Bondars Furniture
📍 Canada