Support enterprise AI tools at DRW while guiding users through prompt engineering, model choices, and practical adoption across the firm.

As an AI Enablement Engineer, you will own the data plane user experience for developers and business users. You will support Cursor, Devin, ChatGPT, and LibreChat while helping manage firm-wide AI costs. The team combines user enablement, troubleshooting, education, and feedback for platform engineering.

Key Responsibilities:
Own support queues for enterprise generative AI tools
Troubleshoot IDE integrations, chat interfaces, and access issues
Guide teams toward cost-productive models without reducing output quality
Review quota increases and explain spend visibility dashboards
Lead workshops promoting responsible AI tool adoption

Requirements:
Solid customer-facing communication and white-glove support mentality
Technical fluency in prompt engineering
Practical understanding of current LLM capabilities and limitations
Familiarity with VS Code, Cursor, and CLI tools
Solid context of firm culture and support channels

Bring AI support, prompt engineering, and user education expertise to DRW’s enterprise platform experience.

📌 Ai Platform Support Engineer Montreal
🏢 DRW
📍 Montreal