Network security expertise anchors this Technical Support Engineer role, focused on TCP/IP, authentication protocols, operating systems, and customer problem-solving.

As a Technical Support Engineer, you will support networking and security customers through complex technical cases. Required knowledge includes Windows, OSX, Linux, TCP/IP, routing protocols, L2/L3 switches, and security products. You will also address BGP, Hub-and-Spoke technology, SDWAN, and authentication protocols.

Key Responsibilities:
Analyze customer system information and configuration details
Consult technical documentation, bulletins, and release notes
Recommend corrective actions from technical analysis
Provide customer education when knowledge gaps arise




Lead escalation meetings and manage customer expectations

Requirements:
Three or more years in technical support or system administration
Deep knowledge of Windows, OSX, and Linux
Robust understanding of BGP, Hub-and-Spoke, and SDWAN
Authentication knowledge covering LDAP, SAML, RADIUS, and OAuth
Experience with firewalls, IDS/IPS, VPN, or virus scanning

Use networking, authentication, and security product expertise to guide customers through Fortinet technical support cases.
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📌 Network Security Technical Support Engineer Burnaby
🏢 Fortinet
📍 Burnaby