Applied AI evaluation and user-centred research define this full time contract role with Kids Help Phone in Toronto, using qualitative and quantitative methods.

As an Applied AI Evaluation & Product Researcher, you will evaluate a youth-facing generative AI product. You will develop measurement strategies, conduct UX research, assess risks, and translate evidence into recommendations. The hybrid contract requires working one or two days weekly in the workplace.

Key Responsibilities:
Develop evaluation strategies from early testing through post-launch monitoring
Create evaluation matrices linking objectives, indicators, data, and decisions
Conduct surveys, usability testing, journey mapping, and co-design activities
Assess unintended outcomes, bias, safety, privacy, and equity risks




Synthesize findings into recommendations, reports, briefings, and decision materials

Requirements:
PhD or equivalent Master’s experience in a related discipline
Minimum five years evaluating generative AI or digital services
Knowledge of responsible AI, safety, risk, or technology governance
Solid qualitative and quantitative research experience
Experience translating findings into product or implementation recommendations

Bring evaluation strategy, UX research, and responsible AI expertise to Kids Help Phone’s youth-focused generative AI initiative.
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📌 Applied Ai Evaluation Researcher Toronto
🏢 Kids Help Phone
📍 Toronto