Ivr Contact Centre Engineer Toronto (Canada)

Ivr Contact Centre Engineer Toronto (Canada)

11 Nov
|
apptoza
|
Canada

11 Nov

apptoza

Canada

Lead the design, development, implementation, and support of IVR and Contact Center applications.

Robust experience in IVR and Contact Center platforms (e.G., Genesys, Cisco UCCE/UCCX, Amazon Connect, NICE, Avaya, Nuance).

Experience in contact flow design, call routing, self-service solutions, and speech recognition.

Knowledge of CTI integration, APIs, web services, and backend system integrations.

Experience with cloud-based contact center solutions and telephony technologies.

Robust project management and stakeholder management skills.

Familiarity with Agile/Scrum methodologies.

Excellent problem-solving, communication, and leadership skills.
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📌 Ivr Contact Centre Engineer Toronto (Canada)
🏢 apptoza
📍 Canada

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