PhysioExtra is currently looking for chief agents to complete its team(s) .

Reporting to the Clinical Director, the Chief Agent assists him/her in the day-to-day management of the reception area and ensures that all customer service standards are met by the team of agents under his/her supervision.

MAIN DUTIES AND RESPONSABILITIES:
Ensure the quality of service provided by the clinic agents
Ensure the customer experience according to the standards in place (sending reference cards, birthday email, etc.)
Manage the CNESST/SAAQ schedules of the clients
Administrative follow-up of CNESST/SAAQ client files (authorizations, reasoned opinions, tags, sending of reports, etc.)
Manage the therapists' schedules according to the standards
Manage the schedule of the agents
Fax all authorization requests and reports, documents to physicians, etc.
Perform secretarial duties
Answer the phone, inform clients about services offered, schedule and confirm appointments
Greet clients, take payments, schedule appointments according to the treatment plan issued by the health professional
Balancing weekly transactions




Follow-up on accounts receivable and client absence fees
Support the clinical director in various cases

YOU LIKE TO:
Help improve people's lives at work
Be able to express your ideas and share your opinions
Move upwards in a growing company that challenges you every day
Celebrate success in different ways: Holidays, happy hour, team activities, etc.
Be authentic with your colleagues and have fun at work
Work in an inspiring setting
Benefit from several employee advantages such as: insurance, RRSP, physical activity reimbursement, etc.

SKILLS AND ABILITIES
Excellent knowledge of computer tools
Experience in team supervision
Solid sense of customer service
Training or experience in customer service, an asset
Secretarial diploma, an asset
Excellent communication skills
Excellent oral and written French, fluency in English an asset
Good learning skills
Enjoys working in a team environment
Experience in the health field, an asset

📌 Chief Agents Lavaltrie (Canada)
🏢 Physio Extra
📍 Canada