Kainos needs an EDM specialist who can connect configuration, adoption, and customer success across enterprise Workday accounts. Practical document management knowledge is valuable.

This HCM Consultant serves as the technical owner for client enablement while Customer Success Managers own relationships. You will identify adoption risks, remove configuration friction, and support progression toward high-maturity usage. Product feedback and account health insights also inform wider Kainos teams.

Key Responsibilities

Identify technical signals of adoption risk for account reviews

Define account-specific maturity milestones with Customer Success Managers

Feed recurring configuration constraints to the Product team





Document account-level technical history and deployment patterns

Produce configuration guides and integration documentation

Requirements

HCM Workday certification with live configuration experience

Experience resolving complex integration challenges independently

Awareness of technical adoption, retention, and platform value

Practical Kainos EDM knowledge is desirable

Familiarity with adjacent Workday modules is desirable

Use Workday HCM, EDM, adoption metrics, and technical account skills to strengthen customer maturity at Kainos.

📌 Workday EDM Technical Account Consultant (Winnipeg)
🏢 Kainos
📍 Winnipeg