Workday HCM and Finance documentation are central to this Process Documentation Specialist contract with the City of Markham’s Information Technology Services.

Reporting to the Manager, IT Project Delivery, this specialist captures system steps, screenshots, workflows, and role-based impacts. The position develops transparent procedures, training manuals, job aids, and change communications for Workday processes. It supports implementation activities, releases, configuration changes, testing, deployment, knowledge transfer, and user readiness.

The role works with business experts, project teams, change management, training, functional leads, technical teams, and vendors.

Key Responsibilities

Capture and organize Workday HCM and Finance screenshots

Translate role-based impacts into training and communications

Update procedures after releases and configuration changes





Support demonstrations, knowledge transfer, and train-the-trainer activities

Perform documentation quality assurance and accessibility checks

Requirements

Three or more years in documentation, training, change management, or technical writing

Experience supporting ERP implementations in Human Resources or Finance

Proficiency with Microsoft Visio and BPMN documentation

Proficiency with Jira and Confluence project management tools

Ability to translate technical information for diverse audiences

Support Workday adoption through accurate procedures, role-based learning content, system updates, and disciplined documentation quality assurance.

📌 Workday Process Documentation Specialist (Winnipeg)
🏢 City-of-Markha
📍 Winnipeg