Lead customer protection operations at Metrolinx across the Greater Golden Horseshoe, overseeing safety, security, and emergency response.

As Director, Customer Protection Operations, you will lead regional transit services across GO Transit and UP Express. This senior leadership role oversees customer protection, revenue protection, by-law enforcement, customer service, special events, and critical incident management. You will guide Special Constable programs while advancing safety, operational excellence, and public confidence.

Key Responsibilities:
Lead customer protection across GO Transit and UP Express networks
Develop deployment plans and operational service delivery models
Oversee Special Constable programs, compliance, training, and conduct
Lead emergency response, critical incidents, and business continuity




Manage dispersed teams, budgets, resources, and strategic initiatives

Requirements:
Degree in business, criminology, legal studies, law, psychology, or equivalent
Progressive operations and crisis incident management leadership experience
Experience managing large teams in unionized settings
Ability to obtain Special Constable Status and security clearance
Valid Ontario Class G driver's license and Level 300 IMS Certification

Apply customer protection, Special Constable oversight, and transit operations leadership across Metrolinx’s regional network.
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📌 Director Customer Protection Operations Toronto
🏢 Metrolinx
📍 Toronto