Deliver discreet, hands-on technology support with advanced troubleshooting and customer service skills for strategic users at iA Financial Group. Work remotely and on-site in a hybrid arrangement. As a Senior IT Technician, Privileged IT Access Service, you will act as a trusted technology advisor for critical environments. Your work spans access management, IT security, equipment configuration, Microsoft 365, Teams, and SharePoint. You will provide personalized follow-up while protecting service quality and continuity. Key Responsibilities:

Act as primary contact for targeted users and their requests Provide personalized support during onboarding and technology adoption Respond at offices, events, IT areas,



and required locations Collaborate with related teams to accelerate incident resolution Recommend process, workflow, and user experience improvements Requirements:

Five or more years of relevant information technology experience Significant high-touch or strategic customer service experience Robust analytical skills for complex or unprecedented situations Excellent interpersonal communication, tact, diplomacy, and professionalism Ability to manage urgent or critical situations calmly Bring senior technology support, analytical troubleshooting, and discreet customer service to iA Financial Group’s strategic users.

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📌 Senior Executive Technology Support Technician (Winnipeg)
🏢 iA Financial Group
📍 Winnipeg