Technical support and troubleshooting define this Associate Product Support Specialist role at OpenText, supporting clients through phone and email.As an Associate Product Support Specialist, you will provide technical and account support while resolving missing data, functionality, and escalated technical issues. The role emphasizes analytical troubleshooting, client service, communication, and collaboration with Engineering, Development, and cross-functional support teams. Training, coaching, and knowledge-sharing support your technical expertise and team contribution.Key Responsibilities:Provide technical and account support through phone and emailInvestigate high-priority cases using CRM systems and knowledge basesReproduce defects and test fixes with Engineering and DevelopmentMaintain accurate, transparent,



and usable knowledge base contentSupport teammates through coaching and real-time knowledge sharingRequirements:Ideally one to two years of technical support experienceTechnical proficiency across Windows, macOS, networking, security, and web applicationsAssociate degree in a technical or computer-related field preferredStrong analytical, troubleshooting, and critical-thinking skillsExcellent verbal and written communication skillsApply technical troubleshooting, client support, and cross-functional collaboration skills as an Associate Product Support Specialist at OpenText.

📌 Associate Technical Support Specialist (Alton)
🏢 opentext
📍 Alton