Guelph Toyota is currently seeking a BDC Appointment Coordinator to join our team of customer focused professionals within our high volume and process-driven Dealership.Purpose/Summary of Position:This role is responsible for providing a consistently exceptional customer experience, following established processes and procedures for their role and achieving targeted goals and objectives. This role is also responsible for ongoing collaboration with fellow team members and improving efficiencies whenever possible. Responsibilities include:Handle all incoming service calls and emails for service appointmentsAdvise and promote recommended scheduled maintenanceAnswer customer inquiries, concerns and provide assistance where neededInput and maintain vehicle/customer information in the computer systemComplete outbound reminder calls and emails to schedule appointmentsIdentify and escape customer concerns with the management team using our processRequired Qualifications:Our ideal candidates understand that customers have a choice in where they purchase and service their vehicles, and therefore demonstrate a commitment delivering unparalleled service to show our customers real value for their hard-earned money.Passion for delivering a consistently exceptional customer experienceAbility to multi-task between computer programs,



maintaining engagement and rapport with customer on the phoneEnergized by challenges; driven to improve efficiencies, learn and growProactive self-starter with a desire for accountabilityOperates with the highest level of integrityExceptional initiative, high energy and positive attitudeProcess driven with impeccable organization and prioritization abilitiesAbility to analyze a problem and provide an effective solution in a quick-paced environmentImpeccable follow-through and commitment to achieving targeted goals and objectivesCandidates must possess:Previous Dealership Service Department Appointment Booking experience preferredPreferred Previous customer service/administrative experience requiredExperience with CDK or Dealermine an assetWhy We're Awesome:Commitment to an exceptional employee experienceFull benefit programs & competitive compensation plansEmployee and Family Assistance ProgramCollaborative work environment, group support and ongoing trainingGuelph Toyota is an equal opportunity employer which values diversity in the workplace. If you require accommodation in order to participate in the hiring process, please contact us at (phone hidden) to make your needs known in advance.

📌 Bdc Appointment Coordinator (Clarington)
🏢 Guelph Toyota
📍 Clarington