Location: Toronto, ON (Hybrid, minimum 3 days onsite per week and 2 days remote) Language: Bilingual, English and French, with strong written and verbal communication skills in both languages Duration: 3-month contract with the possibility of extension Background Check Requirement: Criminal Record Check and employment references requiredAbout the OpportunityAre you a compassionate and detail-oriented professional who thrives in a fast-paced environment? We are seeking Bilingual Claims Support Specialists to join a high-profile claims administration initiative within a qualified services environment. In this role, you will help ensure individuals receive timely, accurate, and respectful support throughout the claims process.Working alongside experienced claims and operations professionals, you will play a critical role in reviewing documentation, responding to claimant inquiries, and maintaining the integrity of sensitive information. This opportunity is ideal for someone who combines strong administrative skills with empathy, professionalism, and a commitment to service excellence.Whats In It for YouGain valuable experience supporting a large-scale, impactful claims administration programWork within a collaborative team environment that values professionalism, accountability, and respectDevelop expertise in claims processing, stakeholder communication, and quality assuranceContribute to meaningful work while building experience within a recognized professional services settingBenefit from a culture that promotes continuous learning, teamwork, and employee well-beingYour ResponsibilitiesYoull support claimants and representatives through phone, email, mail, and other communication channels,



providing clear and professional guidance throughout the claims processYoull process, review, and verify claims-related documentation while ensuring accuracy, confidentiality, and compliance with established proceduresYoull maintain detailed records, manage support tickets, and follow up on outstanding inquiries within established timelinesYoull conduct quality assurance reviews, identify discrepancies, and elevate complex or sensitive cases as requiredYoull contribute to special projects, reporting initiatives, process improvements, and administrative support activities that help drive efficient claims processingYoull handle sensitive and potentially distressing content with professionalism, discretion, and objectivityYoull collaborate with team members and leadership while participating in regular wellness check-ins and team debriefsSkills and Qualifications1+ year of experience supporting clients, patients, customers, or stakeholders through phone-based interactionsBilingual proficiency in English and French, both written and spokenExperience with data entry, document management, and administrative support functionsStrong proficiency with Microsoft Office applications, including Outlook, Word, and ExcelExperience using VOIP or internet-based phone systems is considered an assetExceptional attention to detail, accuracy,



and organizational skillsAbility to manage sensitive information with discretion while maintaining professionalism under pressureKnowledge of Indigenous cultures and/or the ability to speak an Indigenous language is considered an assetWhy Partner with AltisIf youve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if youre a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.

📌 Bilingual Claims Representative (Toronto)
🏢 Altis Technology
📍 Toronto