Join Northlake Financial as a Bilingual Collections Agent in Barrie, ON. Utilize your French and English skills to support customers with repayment solutions and deliver outstanding service.In this critical role, you will engage with both English and French-speaking customers, preventing delinquency by assessing situations and negotiating customized payment arrangements. Your strong communication and negotiation skills will help achieve collection targets while maintaining professionalism during sensitive conversations.Key Responsibilities:Engage with customers to prevent delinquencyNegotiate payment arrangements on late-stage accountsInitiate contact through approved channelsAnswer customer inquiries with clear communicationMeet collection targets while delivering excellent serviceRequirements:Bilingual in French and English (written and verbal)Ability to work flexible schedule (7am - 9pm, Mon-Sat)Strong negotiation and communication skillsComfortable in a performance-driven environmentPrevious collections experience preferredBring your problem-solving mindset and commitment to customer service to make a difference at Northlake Financial.