Work from home as a Reservations Agent, using fast data entry and customer relations skills to support hotel guests remotely. Flexible scheduling includes varied shifts, weekends, and holidays.Sandman Hotel Group and Sutton Place Hotels are seeking Reservations Agents for their Guest Support Centre. You will become knowledgeable about participating hotels and surrounding communities while helping guests plan trips. The work includes calls, webchat, reservations, reports, emails, and loyalty inquiries.Key Responsibilities:Answer inbound calls professionally and follow established proceduresPromote hotel properties using effective selling techniquesComplete reservations, reports, and email responses promptlyRespond to hotel, rate, facility, and area inquiriesManage RSVP loyalty membership inquiries and webchat interactionsRequirements:Type at least 60 words per minuteUse Microsoft Office applications proficientlyDemonstrate multitasking, detail orientation, and time managementCommit to approximately 120 hours of full time trainingMaintain a private workspace and internet speed of 50 MbpsUse professional communication, accurate reservations, and hotel knowledge to represent Sandman Hotel Group and Sutton Place Hotels remotely.

📌 Work From Home Reservations Agent (Ottawa)
🏢 Sandman Hotel Group
📍 Ottawa