Support dealership software customers from PBS Systems' Calgary Tech Center or Milton location using transparent communication and analytical skills.As a Tier 1 Service Support Analyst, you will support new and existing customers in the Service module. You will assist with software development, installation, and training processes. The work includes online and phone assistance, ticket documentation, and collaboration with internal teams.Key Responsibilities:Handle customer issues through phone, email, and live chatDocument interactions and escalate matters through ticketing systemsAssist customers with software installation training and supportMaintain knowledgebase articles, guides, and frequently asked questionsReview tickets and action outstanding queue itemsRequirements:High school diplomaValid driver's licenseExcellent Microsoft Windows, Outlook, Excel, Word, and Teams skillsClear professional verbal and written communication abilitiesAvailability to travel across Canada and the USA monthlyBring customer support, software training, ticket management, and analytical skills to PBS Systems' Service module team.

📌 Tier 1 Service Support Analyst (Calgary)
🏢 PBS Systems
📍 Calgary