Lead community services and integrated intake at House of Friendship through operational excellence, systems thinking, and data-based decision-making in a hybrid role.The Senior Manager guides Community Services programs and service navigation across Waterloo Region. You will lead managers and supervisors while applying project management, strategic thinking, evaluation, and continuous improvement. This role supports integrated planning and participant outcomes.Key Responsibilities:Lead Community Services and Intake management teamsOversee program operations, budgets, resources, and outcomesCoach managers through change and organizational designDevelop policies, procedures, work plans, and measuresSupport funding, reporting, and annual planningRequirements:Relevant university degree; master's preferredAt least five years leading large teamsMinimum two years in intake or service navigationExperience integrating programs, systems, and processesG class license and reliable vehicle requiredBring strategic leadership, service navigation, project management, and evaluation expertise to House of Friendship's Community Services team.

📌 Senior Community Services Manager (Kitchener)
🏢 House of Friendship
📍 Kitchener