Why work for the Town of Canmore?For starters, you can take great pride in our collaborative organization, its positive work culture and our amazing group of talented people who genuinely care about our community and accomplish outstanding work each and every day for its citizens. As a municipal government organization, the Town of Canmore exists to serve the community and visitors to Canmore. The organization is committed to supporting a triple bottom line sustainable future for all by promoting wellness and active living, being leaders in environmental stewardship, and ensuring the effective and efficient use of taxpayer dollarsPosition Overview:As a member of the Finance team, the Civic Centre Customer Service Representative will be responsible for greeting and welcoming clients (internal and external) at the Civic Centre Front Desk and providing information and assistance. Duties entail responding to inquiries, processing payments, completing forms, data entry, and assisting the finance team with administrative duties.Core Accountabilities:Front Desk Operations & Customer ServiceGreet and assist visitors, residents, and interest holders with inquiries and service requests in a professional and respectful mannerHandle incoming calls and various email accounts, direct to appropriate departments, and document messages accuratelyMaintain a clean, organized, and welcoming front desk environmentProcess transactions and payments using municipal accounting software with attention to detailPerform reconciliations for daily cash outs and electronic depositsRespond and assist customers with routine inquiries, forms, procedures, and online submissionsProvide administrative support to the finance and other departments as requestedAdministrative Support & DocumentationCreate and maintain accurate records, spreadsheets, and documents using Microsoft Office programsPrepare reports and correspondence that are clear, skilled, and error-freeFile, organize, and retrieve documents in accordance with municipal procedures and retention policiesAssist with data entry, scheduling, and administrative tasks in a multi-tasking environmentMeet established deadlines while managing competing prioritiesStaff Training & MentoringTrain new front desk and administrative staff on customer service standards, procedures, and systemsShare knowledge of Civic Centre services, policies,



and municipal processesProvide guidance and support to help new team members succeed in their rolesModel professional communication and problem-solving approachesProblem-Solving & Process ImprovementIdentify operational challenges and propose practical solutionsInvestigate discrepancies or complaints with a systematic and analytical approachContribute ideas for improving customer service, efficiency, and teamworkCollaborate with colleagues to resolve issues and enhance Civic Centre operationsHealth and SafetyFulfil worker responsibilities under the Town of Canmore Health & Safety DirectiveParticipate in the Town's health and safety program, following all safety legislation, policies, and proceduresPerform work safely and protect the health and safety of self and othersRefrain from causing or participating in harassment or violenceReport incidents, injuries, and unsafe or harmful worksites, acts, or conditionsKey Competencies:Takes initiative to deliver timely, effective, and appropriate service that meets the needs of clients and interest holders. Anticipates needs, responds proactively, and follows through on commits to ensure a high standard of service. Demonstrates a respectful, solution-oriented approach, building trust and positive relationshipsFosters effective collaboration by building strong networks, promoting cooperation across teams and boundaries, and aligning partners and interest holders to achieve shared organizational priorities and outcomesEffectively represents the organization in external settings and builds strong relationships with interest holders, partners, and the community. Communicates the organization's positions clearly on complex or sensitive issues and contributes to enhancing its reputation and influenceDemonstrates integrity through consistent, competent performance, ethical decision-making, and clear, values-based communication that reflects what is best about the organizationApplies self-awareness and emotional regulation to remain effective and composed in a variety of situations, recognizing and responding appropriately to the emotions of self and others, fostering positive relationships and a respectful,



supportive environmentDemonstrates self-motivation and a proactive approach to work, taking action independently without reliance on external pressure. Consistently seeks opportunities to contribute, solve problems, and improve outcomesEducation & Qualifications:RequiredHigh School Diploma or equivalentMinimum three years of customer service experience in a public-facing or administrative roleProficiency with Microsoft Office programs (particularly Excel), with the ability to independently create and edit a variety of documents and spreadsheetsDemonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environmentStrong written and verbal communication skills with the ability to respond professionally to inquiriesExperience handling professional callsExperience with data entry, record-keeping, and document managementAbility to learn and support new software systems and assist others with system navigationKnowledge of professional customer service standards and best practicesAbility to work collaboratively with colleagues and support team developmentAptitude for analytical and mathematical tasksDemonstrated ability to analyze, investigate, consider and solve problems systematicallyPreferred/AssetAdditional post-secondary educationCurrent Standard First Aid, CPR and AEDExperience working in a municipal, government, or civic organizationFamiliarity with municipal accounting software or financial management systemsTraining or certification in customer service excellence or conflict resolutionExperience mentoring or training new staff membersKnowledge of Alberta occupational health and safety legislation and workplace requirementsDemonstrated experience identifying process improvements and contributing to operational efficiencySalary & Benefits:Hiring Range-$32.43 to $35.60. Pay rate will be calculated based on successful candidate's related work experience and educationFull -time permanent positionEarned Day Off (EDO) Program: (i.E., Extra Day Off every three weeks)Competitive benefits package, & health spending accountGenerous RRSP matching planPersonal development & learning opportunitiesPositive work cultureWork Schedule:This is a full-time 35 hour a week position. Working hours: 8.15 am to 4.45 pm, Monday to Friday.Closing Date for Applications:This posting will remain open until 9:59 pm MDT on November 22nd, 2026.

📌 Customer Service Representative - Finance (Canmore)
🏢 Town of Canmore
📍 Canmore