CMHAKelowna & District is hiring a full-time Case Manager. This position offers37.5 hours a week with a typical work week of Monday – Friday, 8:00am – 4:00pm.WHOIS A CASE MANAGER?TheCase Manager (CM) in the Veterans Program supports veterans (formermembers of the Canadian Armed Forces (CAF), including Rangers and reservists,or former members of the RCMP who are experiencing homelessness or at imminentrisk of homelessness. This includes addressingtheir individual needs and goals through coordinated, person-centered casemanagement. The CM works collaboratively with veterans to promote housingstability, health and well-being, mental health and substance use recovery,financial stability, access to benefits and services, life skills and communityconnection. The CM provides individualized support, advocacy, systemnavigation, referrals, and ongoing follow-up based on each veteran'scircumstances, strengths, and goals.WHAT DOES A CASE MANAGER DO?Providesintensive Case Management services and support to a small caseload of clients(7-10 maximum) that are experiencing, or at significant risk of, being unhousedCollaborateswith participants in creating individualized support plans of care unique toeach person and reviewed and/or modified regularlyProvidescase management, outreach, advocacy and access to information and otherservicesProvidesservices that address the unique needs of clients, such as developing lifeskills, navigating systems and services, integrating mental health andaddictions supportsProvidesservices in the client's home and in the community, transporting clients toappointments and other resourcesMovesclients in and out of their homes including packing, carrying, and movg clientbelongingsMeetsregularly with the Coordinator and team to review caseloads and troubleshootclient concernsFacilitatesconnections and referrals to other community services, including medicalfacilities, mental health services, social assistance programs, and substanceuse servicesCollaborateswith partner organizations and coordinates services to provide seamlessexperience for service usersProvidesan ethical, efficient and therapeutic approach to dealing with crisisintervention in a timely mannerCollaborateswith emergency response teams, law enforcement, and medical personnel whennecessaryMaintainswritten and computerized records, including case notes,



data/statisticalinformation, and other relevant documentation using databasesWorkswithin the program budget, monitors expenditures, and assists with financialreportsProvidesinformation for reporting on grants and funding to the Coordinator as neededPerformsother related duties as assignedYOURSTRENGTHS & EXPERIENCE:Diplomain Social Services or related fieldExperienceworking with people with serious mental illness and/or addictions and thosethat have experienced homelessness required1-2years of relevant experienceReliable vehicle and ability totransport participants and travel between facilities and other locations dailyValid Class 5 BC Driver's LicenseAbility to provide a Driver'sAbstract & ICBC Claims & Insurance History RecordAbility to obtain Rate Class 007Business InsuranceCriminalRecord Check clearance in the Vulnerable SectorCertificatesin First Aid, CPR, and Naloxone considered an assetAbilityto engage respectfully and develop rapport with individuals, with multiplebarriers, through a harm reduction lensCommunicationskills to effectively support clientsAbilityto work in cooperation with team members and independentlyUnderstandingof and commitment to working with people experiencing mental health concernsand substance useAnunderstanding of the unique needs and circumstances of veterans that areexperiencing or at risk of homelessnessKnowledgeof current best practices and approaches in preventing and ending homelessnessKnowledgeof health and social service systemsAbilityto complete tasks in a timely and efficient manner, utilizing goodorganizational skillsAbilityto manage multiple cases efficiently and effectivelyAbilityto maintain consistent professional boundaries, exercising mature judgment andunderstanding of safety concernsUnderstandingof Harm Reduction theory and demonstrated ability to implement harm reductionstrategiesUnderstandingof Intentional Outreach, Housing First, Rapid Re-Housing,



and Shelter DiversionprinciplesUnderstandingof working with a Trauma Informed lensFamiliarwith or ability to learn Homeless Individuals and Families Information System(HIFIS)Proficientunderstanding of Microsoft Outlook, Word and ExcelStrongattention to detailCriticalthinking, problem-solving, and decision-making skillsConflictresolution and crisis intervention skillsAbilityto be regularly exposed to individuals who are struggling with and/orrecovering from trauma, drug/alcohol use, homelessness, mental healthchallenges and/or mental illnessAbilityto be regularly exposed to and in direct contact with dust, dirt, germs andhuman bio-productsWHOIS CMHA KELOWNA & DISTRICT?AtCMHA Kelowna & District, we are dedicated to Mental Health in ourcommunity. No matter how old or how young, we provide support for families andindividuals through programs that promote positive mental health and supportrecovery, while championing the elimination of barriers that can prevent peoplefrom thriving. We are a energetic, innovative and visionaryorganization. We are looking for someone who shares our vision of a mentallyhealthy Kelowna and are passionate about making a difference in ourcommunity by bringing their particular expertise to our organization. To learn more, check out our website at www.Cmhakelowna.OrgCMHAKELOWNA & DISTRICT OFFERS YOU:Acompetitive hourly wage of $26.57Dental,Health & EAP BenefitsWellnessSpending AccountRRSPmatching programVacation& Personal Health DaysAworkplace culture that fosters learning, transparency, trust and teamworkAsan employer, CMHA Kelowna & District strives to create a workplace thatrespects and values all individuals, minimized bias, and promotes theequity, diversity, and inclusion of different perspectives and ideas. At CMHAKelowna & District that means welcoming diversity in mental health, race,ethnicity, and culture. It also means diverse abilities, age, religion, sexualorientation, socio-economic status, gender identities, education, maritalstatus, language, and physical self-expression. These values are embeddedin the work CMHA Kelowna & District does every day.Weappreciate and thank all applicants for their interest, however onlyshort-listed candidates and those legally eligible to work in Canada will becontacted.

📌 Case Manager - Veterans (Kelowna)
🏢 Canadian Mental Health Association
📍 Kelowna