Lead hotel guest service through organized front desk operations, team coaching, and solid communication across scheduled shifts. Support positive guest impressions at Pomeroy Lodging properties.As Front Desk Supervisor, you guide team members while upholding guest service standards and department financial goals. You provide direction through orientation, training, performance management, and communication. The position requires hotel front desk experience, operational knowledge, and customer-focused leadership.Key Responsibilities:Lead team members toward exceptional guest service standardsMaintain picture-perfect front desk, lobby, and guest entrance areasProcess check-ins, check-outs, and register transactionsCoach staff through resources, direction,



and performance feedbackResolve payment issues and process multiple payment typesRequirements:Minimum two years of hotel front desk experiencePrevious hospitality leadership or supervisory experience considered an assetHospitality, Tourism, or Hotel Management diploma preferredUnderstanding of reservations, guest service, and cash handlingProperty Management System and Microsoft Office experienceBring front office leadership, guest service expertise, and organized hotel operations to the Front Desk Supervisor position.

📌 Hotel Front Desk Supervisor (Canada)
🏢 Pomeroy Lodging
📍 Canada