Job Title: Residential Support Worker (Part Time)Number of Position: 1Competition Number: C211Location: Rising SunPosition Status: Part Time - PermanentShift Timings & Days: (Saturday - Sunday) 12:00 am - 08:00 amReports to: Program Manager, Rising SunCompensation: (Grid 21) $ 29.76 - $31.64Job SummaryThe Residential Support Worker at Phoenix Society is a member of the integrated services team. In line with the overall purpose of facilitating the capacity building of participants to maximize their community reintegration and supporting residents who are transitioning out of Federal Correctional Institutions, the Residential Support Worker is accountable for: client supervision and monitoring, assessing public risk and client needs, client support, community building with Corrections Service Canada, local police and other external partnerships.ResponsibilitiesClient ServicesSupport the clients in adhering to the community guidelines set out in both their CSC conditions and Program Agreement conditionsSupport clients with their community reintegration plans by maintaining accurate logging and documentation as required by the Society and Corrections Service Canada.Build a therapeutic relationship to support the client in their life skills and goalsSupport proper reporting/documentation and collaboration for: breach of conditions which include but are not limited to: suspected alcohol or drug use; clients who late for curfew and/or do not return home; escalating, unsafe behaviour; emergency medical situations; client requests to go to the hospital; and power failures, fire, or other emergency conditions which require staff supervision or consultationRespond to emergencies within a moments notice, via rapid response to all areas of the CRF building, as per established protocolsOnce trained through CSC and Management/Case Managers at Rising Sun, Male- identifying staff must support Urinary Analysis requirement such as scheduling appointment with client, ensuring client follows established protocols, labelling and signing, and arranges pick up with specified receiversDelivering food to residents of Rising Sun and to push food cart around the various CRF floorsHouse walks for 3-6 times per shift on all the floors of the CRF, ensuring safety and presence of residentsAs directed, provides medication assistance to residents, including meeting residents at designated off-property locations (up to 100 meters), in accordance with organizational policies, safety procedures, and applicable legislationAdministrationSupport administrative tasks including photocopying; case documentation; database entry; filing; and answering phonesMaintain cleanliness and organization of the office. Wipe down desktops and countertops and take out garbage as requiredPack rooms, lift and organize boxes during room packs of residents,



weighing between 20-30 poundsPerform other duties as requiredQualificationsGrade 12Certificate in Community Social ServiceRecent, related experience of one year working with marginalized populations, substance use services, mental health, corrections, etcThe ability to understand the dynamics of offender behaviour and assess their needs and risksThe skills to counsel offenders, form effective relationships and gain trustThe skills to understand the use of authority in supervision and to intervene effectively in crisis situationsThe ability to assist offenders in identifying and solving practical problems involved in their successful reintegration into the communityThe ability to assist offenders in identifying and obtaining community services required for their successful reintegrationSkills in communicating effectively, both orally and in writingThe ability to demonstrate cultural competence and respect for diversitySatisfactory completion of police fingerprinting and enhanced security reliability clearanceSatisfactory completion of Employee Immunization Record is requiredSatisfactory completion of Nonviolent crisis intervention (NVCI) certificationFirst Aid Level 1 with CPR is requiredSkills & KnowledgeKnowledge of Windows, Microsoft Word, Excel, and database management systemsKnowledge of and ability to operate standard office equipment, including telephone system, fax machine, photocopier, printer, etc.High level of integrity and dependability with a robust sense of urgency and results-orientationStrong problem solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analysesStrong interpersonal skills and ability to communicate effectively in writing and verbally in EnglishAbility to engage, facilitate, support, empower and increase motivation for change; actively involving the residents/alumni in the change process and encouraging the resident to take responsibility for the outcomes they achieveAbility to form effective collaborative relationships with clients for the purpose of facilitating their success in a performance-based programAbility to perceive situational or other stressors, subtle changes in motivation that elevate risk, and act proactively to check in and bring the client back on track toward their goals using appropriate strategies, and prioritizing issuesAbility to work in a trauma-informed frameworkDemonstrated commitment to the social sector with a passion for the organization's mission is essentialCompetenciesApproach to WorkDemonstrates initiative, flexibility, adaptability,



and resourcefulnessActively seeks and incorporates feedback to inform continuous self-improvementSets goals, creates, and implements action plans, monitors progress, and evaluates resultsAdeptly manages competing tasks and uses time efficiently and effectivelyJob Knowledge & Quality of WorkHigh degree of relevant and current job knowledge and skillConsistently produces accurate, thorough, high-quality work in a timely mannerBuilds and promotes a culture of health and safety in the workplaceImplements and enforces best practices in health and safety within the workplaceJudgement & Decision-MakingModels independent thinking and creativityDemonstrates effective problem-solving skillsMakes clear, consistent, transparent, and timely decisions after contemplating various available courses of actionExercises sound judgment in the best interests of the organizationCommunication & Interpersonal SkillsExpresses themselves clearly and professionally both verbally and in writingDisplays high emotional intelligence; uses tact and diplomacyin dealing with sensitive, complex and confidential situationsHas a manner, style and presence that makes a positive impressionListens to and considers others' viewsPersonal LeadershipModels the organization's core values of social justice, teamwork, social innovation, and strength-based practicesFosters enthusiasm, energy and commitmentTakes responsibility for personal actions, performance, and healthIs reliable and accountable; shows up on time ready to workTeamwork & CollaborationEffectively works with their colleagues to ensure organizational successChampions positive working relationships with staff and external stakeholdersSupports an environment of openness, and champions teamwork and communication across programsLeverages the expertise and experience of others for organizational successClosing DetailsClosing DateInternal applications will be accepted until November 05, 2026 at 5:00pm"All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9." Internal applicants must notify the manager of intent to apply.External applicants will be reviewed after internal applicants have been reviewed and interviewed.All qualified applicants are welcome to apply.Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.

📌 Residential Support Worker - (Part Time) (Surrey)
🏢 Phoenix Drug & Alcohol Recovery & Education Society
📍 Surrey