IntroductionWe are seeking an experienced, customer-focused Bodyshop Customer Service Representative to join Jim Pattison Subaru South. The ideal candidate will bring experience in the collision repair industry along with a strong customer service background, and will be comfortable guiding customers through the repair process while providing a professional, reassuring experience.As the primary point of contact for customers throughout the repair journey, this role requires excellent communication skills, strong attention to detail, and the ability to manage customer expectations in a rapid-paced environment.Schedule: This is a full-time, permanent position of 40 hours per week. Regular hours are Monday through Friday, 8:00 a.M. to 5:00 p.M., with a one-hour unpaid lunch.Reports to: Collision ManagerAbout UsThe Jim Pattison Auto Group, a division of the Jim Pattison Group, was established in 1961 when Jimmy Pattison acquired a GM franchise. Today, the organization operates 28 locations across Western Canada, representing 16 automotive brands.Learn more about us here: https://www.Jpautogroup.Com/dealership/about.HtmA Day in the LifeAs the body shop's front-line customer relations and service representative, the Customer Service Representative delivers an exceptional customer experience while providing administrative support to the repair facility team. The CSR plays a key role in keeping communication clear and customers, technicians, estimators, insurance partners, and management aligned throughout the repair process.Act as the main point of contact for customers from vehicle intake through repair completion, providing timely updates on status, timelines, approvals, and any changesGuide customers through the repair process by clearly explaining procedures, estimates, insurance details, and next stepsBuild strong customer relationships through empathy, professionalism, effective communication,



and proactive problem-solvingManage customer expectations and resolve concerns using sound judgment, patience, and effective de-escalation skillsCoordinate appointments, vehicle intake, documentation, and customer communications to support an efficient repair workflowWork closely with estimators, technicians, insurance representatives, and management to ensure a seamless customer experienceMaintain accurate customer records and follow up as neededConsistently deliver a high standard of service in a fast-paced collision repair environmentWhat We're Looking ForPrevious experience in a collision repair facility, automotive service department, or bodyshop environment preferredExperience as a Bodyshop CSR, Service Advisor, Customer Service Representative, or similar customer-facing automotive roleStrong understanding of the collision repair process and customer journeyProven ability to manage customer expectations and resolve challenging situationsExcellent verbal and written communication skillsStrong organizational skills with the ability to prioritize multiple tasksProfessional, patient, and customer-focused approachExperience with insurance claims and repair processes is an assetAbility to work effectively as part of a teamWhy Join UsCompetitive wagesUnlimited opportunities for career advancement and skill developmentComprehensive training from manufacturers and in-house expertsExclusive access to vendor promotions, offers, and purchase programsRecognition and rewards initiativesComprehensive benefits packageGreat colleagues, a positive work environment, and a strong team cultureThis role requires successful candidates to submit a satisfactory Driver's Abstract.We thank all applicants for their interest; however, only those selected for interviews will be contacted.We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at [email protected].

📌 Customer Service Representative - Subaru (Winnipeg)
🏢 The Jim Pattison Auto Group
📍 Winnipeg