Provide shelter support through resident assistance, facility checks, and emergency communications at The Salvation Army. This casual, on-call position requires availability across all shifts, weekends, and holidays.As a Support Services Worker, you will serve residents, staff, and community members within established policies and procedures. Responsibilities include handling inquiries, explaining facility restrictions, managing cash, documenting occurrences, and reporting client concerns. You will work independently while managing concurrent tasks in crisis situations.Key Responsibilities:Explain facility restrictions firmly, politely, and diplomaticallyProvide basic problem solving without forceHandle cash, issue receipts, and complete data entryCommunicate with police, fire,



and ambulance servicesReport medical and behavioural concerns to supervisorsRequirements:Previous shelter, security, or hospitality industry experienceFirst Aid and CPR training currently completedWillingness to complete Non-Violent Crisis Intervention trainingKnowledge of privacy issues and confidentiality requirementsAbility to function independently under pressureUse shelter service, emergency communication, documentation, and resident-support skills to maintain safety and professionalism throughout each shift.

📌 Shelter Support Services Worker (Vancouver)
🏢 The Salvation Army Canada and Bermuda Territory
📍 Vancouver