At IONODES, we build advanced video and cloud technology used in mission-critical environments around the world. This role is a key part of ensuring our solutions perform in the field. You will operate at the intersection of systems integration, technical problem solving, customer success, and product improvement, helping real deployments succeed and bringing real-world insight back into the company.

If you enjoy breaking down complex systems, working hands-on in lab environments, sharing knowledge clearly, and partnering with skilled technical users and internal teams, this role will be a strong fit. This is a hands-on systems role where you help technology succeed in the real world, not a traditional help desk role.

What You Will Do

Own complex technical investigations through to solution

Work directly with system integrators, partners, and occasional end customers

Troubleshoot across networking, video, cloud, and hardware layers

Build and maintain lab environments that reflect real deployment scenarios

Create high-quality technical documentation, integration guides, deployment playbooks, and occasional short instructional videos

Automate or script solutions for recurring technical patterns

Participate in integration and release testing to validate product behavior

Serve as the voice of the field, providing insight to Product, Engineering, QA, and DevOps

This role blends technical investigation, documentation excellence, lab work, systems integration, and customer enablement.

Who You Are

5 or more years in a technical support, systems, integration, or solutions role

Strong troubleshooting ability across software, networking, and hardware





Strong verbal and written communication and documentation skills, including the ability to produce clear guides and visual explanations

Comfortable operating and maintaining technical lab setups

Curious, analytical, and motivated to understand systems deeply

Bilingual in English and French

Bonus experience with:

IP video platforms such as Genetec or Milestone

TCP/IP, multicast, and packet analysis

Automation or scripting

Hybrid cloud and on-prem architectures

How You Work With People

You enjoy working with skilled technical users to solve meaningful problems

You communicate clearly and professionally, focusing on accuracy and clarity

You listen well, ask strong questions, and help people reach the right solution

You do not need to be the loudest voice in the room, just a reliable and thoughtful one who takes pride in helping others succeed

We value clarity over volume, curiosity over ego, and professionalism over scripts.

Why This Role Stands Out

You work with technical professionals rather than front-line consumer support

You help shape product behavior and documentation

You work hands-on in lab and real-world environments

You directly influence product quality and field success

There are transparent paths toward solutions architecture, product, QA, integrations, and advanced systems roles

This is a career role for someone who loves making technology work, scale, and shine.

What We Offer

Competitive compensation and benefits

RRSP matching, HSA, telemedicine, and group insurance

Flexible hours, birthday leave, and holiday shutdown

A growing technology company where your expertise has real impact

IONODES is committed to a diverse and inclusive workplace.

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📌 Senior Systems Solutions Specialist (Laval)
🏢 IONODES
📍 Laval