Job Title: Client Services Coordinator (on a Casual basis)Vacancies: This posting is for (1) new roleLocation: Montreal,QC (Detailed office location information can be found by visiting this link: https://cancer.Ca/en/contact-us)Salary Band: 3 ($25.64 CAD per Hour)HELP SHAPE THE FUTURE OF CANCER CARE IN CANADAThe Canadian Cancer Society works tirelessly to save lives, improve lives and drive collective action against cancer. Together with patients, volunteers, donors and communities across the country, we raise funds to invest in transformative cancer research, we provide a caring support system for everyone affected by cancer and we advocate to governments to create a healthier future for all. It takes a society to take on cancer – and the Canadian Cancer Society is leading the wayMAKING AN IMPACTThe Canadian Cancer Society Lodges provide a non-medical "home away from home" for people with cancer and their caregivers who must travel to Vancouver, Victoria, Kelowna, Prince George, Halifax, Montreal or St. John's, NL for out-patient treatment and consultation. Client Services Coordinators work rotating 8 hour shifts at our 24 hour facility to ensure the safe & effective coordination, implementation and delivery of the lodge program, in alignment with program standards, policies & procedures.This position is primarily responsible for the effective implementation and delivery of the Lodge program while ensuring a safe environment for clients, staff and volunteers within the Lodge and ensuring our volunteers continue to be effectively engaged.WHAT YOU'LL BE DOING1. Implement the effective delivery of the Lodge ProgramProvide a high level of customer service within the context of the program delivery modelSupport clients to become familiar with the lodge environment including providing tours and encouraging participation in on site programmingProvide as appropriate referrals to other support programs (i.E. Cancer Information Service, Travel Treatment Fund etc.)Maintain non-medical boundaries with clients and health professionals in the community and redirect any requests for medical care or opinions to appropriate sources.Receive and receipt payments for room charges and donations.Collect and monitor program data in RDP databaseEnsure effective communication regarding the program with the Lodge Manager and other lodge staff utilizing the lodge communication book and RDP database.Liaise with Marquise staff as well as other contractors and vendors to facilitate lodge operations and repair and maintenance issues in accordance with standard operating procedures as directed by the Lodge Manager.Actively participate in team meetings and training sessions and provide input to program challenges and shared projectsActively participate in integration activities with other functional areas including Health Promotion and Revenue Development as appropriate.2. Accountable for ensuring a safe environment within the LodgeEnsure standards, policies and procedures are implemented and maintained.Model the Society's values by demonstrating appropriate behaviour in Accountability, Caring, Integrity, Respect, Quality,



Responsiveness and TeamworkEnsures adherence to established emergency procedures and safety practices ensuring client safety and security within the environment of the Lodge.Assessing appropriateness of lodge admissions and lodge stay consistent with but not limited to the direction provided in the sites Admission Policy, and Infection Control Policy.Responds to emergency situations as per sites policies and procedures (i.E. medical emergency, suspected theft etc.)3. Supervising volunteers to promote a supportive and welcoming environment within the Lodge:Participates in the organizing, training and education of volunteers according to the Society volunteer engagement framework.Lends support and guidance to volunteers on a daily basis recognizing and acknowledging their contributions and providing constructive feedback and coaching for performance.Provides coverage for front desk volunteers during absences or breaksPromotes awareness of all Society programs among volunteers and encourages appropriate referrals to Society ProgramsOther duties as assignedContribute to our culture of diversity, inclusion, belonging and equity (DIBE) by ensuring that all staff feel represented, valued, and heard across all aspects of their identity, including gender, age, religion, ethnicity, nationality, race, and sexuality.QUALIFICATIONSKnowledge of initiatives, goals, standards and policies of Lodge services.Knowledge of the Canadian Cancer Society Priorities, Initiatives, Goals and Programs.Knowledge and understanding of related activities/initiatives of our community health partners.Bilingualism (French/English) is highly preferred, with French being required and English being an asset due to the organization's nationwide operationsStrong written and verbal communication skillsStrong customer service skills, including the ability to effectively work with clients from diverse backgroundsAbility effectively manage potential conflicts with community health partners and clients ensuring appropriate access and resolution of concerns.Strong PC skills and operation of standard office equipmentMust have the ability to work a flexible work schedule (mornings, afternoons & evenings shift work).Ability to work autonomouslyOrganizational skills including the ability to prioritize effectivelyKnowledge of Lodge building operations with respect to regular maintenance, troubleshooting and safety measures.Diploma and or degree in progress in one of the following areas: social services, health administration or hospitality/tourism and three to five years of related experience, or the equivalent combination of education and experienceProficiency with desk top applications, including but not limited to Microsoft OfficePrevious experience and/or training in engaging and leading volunteer teamsCPR-C certification,



First Aid and WHIMIS an asset.Others may applyWHAT YOU CAN EXPECT FROM USCCS provides impactful opportunities to transform the lives of Canadians affected by cancer. We are devoted to creating an inclusive workplace that celebrates diverse experiences and skills, encouraging all qualified candidates to join us. Our inspiring culture is rooted in our core values and commitment to meaningful change:COURAGEOUS UNITED CARING RIGOROUSWe offer a market-competitive salary, excellent benefits, including paid parental leave, family sick time, and health insurance—and a fulfilling work environment where your efforts make a meaningful impact daily.COME AS YOU AREAt CCS, we celebrate individuality and the strength of diversity. We are committed to fostering an inclusive and equitable workplace that empowers everyone. We encourage applications from all qualified candidates, including those from equity-deserving groups such as BIPOC, 2SLGBTQI+ communities, individuals with disabilities, veterans, and others who contribute to the richness of our organization. Together, we unite Canadians to shape the future of cancer care.We thank all candidates for their interest and advise that only those selected for an interview will be contacted.OTHER INFORMATIONCCS is dedicated to employment equity and encourages applications from all qualified candidates. In accordance with the local provincial Accessibility Act, accommodation will be provided as requested throughout the recruitment process. We want to make the interview process a great experience for you!Please note that in keeping with the mandate of CCS to model and promote healthy lifestyles, employees are not permitted to smoke in or about CCS premises or while carrying out CCS business.Privacy DisclosureWe collect your personal information through forms, by phone or in person to evaluate your candidacy for the role(s) you have applied for, to contact you regarding your candidacy, and to generate anonymized recruitment-related reports. If selected for a position at CCS the information provided will be used for the purposes of pre-employment checks and added to your employee file.We may share your personal information with third parties, including recruitment consultants, within or outside your province or territory or outside Canada to carry out the purposes identified above, or as required by law. We may contact you by mail, email, phone or text.You can exercise your right to access your information or have it corrected, unsubscribe from communications or withdraw your consent by selecting these options within the ADP system, or by contacting [email protected]. For more information about our privacy practices, visit cancer.Ca/privacy.AI DisclosureWe are committed to transparency and, the responsible use of technology in our hiring process. Artificial intelligence (AI) tools may be used to assist with certain administrative or screening tasks; however, all hiring decisions are made by people. We review and approve AI-assisted outputs to ensure fairness, accuracy, and alignment with our values. For more information about our privacy practices, visit cancer.Ca/privacy.

📌 Client Services Coordinator (Montreal)
🏢 Canadian Cancer Society
📍 Montreal