Position SummaryThe Event Supervisor is responsible for overseeing the full event lifecycle, including planning, administration, sales support, and execution. This role ensures events are properly organized, communicated, and delivered to both operational and financial standards.Core Responsibilities1. Daily Planning & OrganizationReview EOs, emails, Ameego, and event systems dailyEnsure all event details are accurate and communicatedMaintain readiness of rooms, boards, and documentationApply the Success Triangle in decision-making2. Event Execution OversightGreet clients and confirm event expectationsCoordinate timing with kitchen, service team, and hostMonitor guest experience and resolve issuesEnsure all complaints are followed through to resolution3. Administrative & Sales ResponsibilitiesManage and create EOs, invoicing, and event documentationFully trained in all aspects of operating systems including OSEM, Ameego and POSTrack sales activity and maintain accurate recordsRespond to sales inquiries and leads professionally and promptlySupport or act on behalf of the Event ManagerEnsure all events are entered correctly into POSComplete credit card pre-authorizationsComplete event postings and payments in OSEM4.



Operations & Facility ManagementPrepare detailed setup instructions for teamsMaintain event spaces and storage areas to standard – Show ready at all timesConduct facility walkthroughs to ensure:CleanlinessFunctionality (lighting, equipment)Communicate operational updates with leadership5. Labour & SchedulingManage weekly schedules, and createMonitor labour usage and adjust as neededEnsure appropriate staffing levels for all events6. Team Leadership & DevelopmentSupport team development and coachingTrain recent employees and ensure onboarding completionConduct or support interviews and hiring processesPromote accountability and performance standards7. Weekly & Period ResponsibilitiesPlace AV and inventory ordersCoordinate beverage and liquor ordersManage inventory (OSI, smallwares)Complete required reporting (SOCAN, etc.)Key Performance Indicators (KPIs)Accuracy of event documentation (EOs, invoices)Client satisfaction and retentionResponse time to leads and inquiriesEvent organization and readinessOperational efficiency and cost controlTeam development and engagement

📌 Chop Banquets - Supervisor (Richmond)
🏢 Chop Steakhouse & Bar
📍 Richmond