Use English and French while managing customer orders through SAP, EDI, Esker, email, and customer portals in a hybrid schedule. Support accurate fulfillment, timely responses, and dependable account service.This full time customer service position requires two to three years of related experience. You will manage orders, answer questions, resolve claims, and process returns. Strong organization, attention to detail, problem-solving, and Microsoft Office skills support daily work.Key Responsibilities:Process customer orders through EDI, Esker, email, and portalsRespond to pricing, product, delivery, and account inquiriesInvestigate claims, returns, shortages, deductions, and discrepanciesCollaborate internally on credits, debits, returns,



and issue resolutionMaintain transactions and records using SAP and business systemsRequirements:Two to three years in customer service or related operationsFluency in written and verbal English and FrenchExperience with SAP or a similar ERP systemCollege diploma, degree, or equivalent business experienceStrong organization, communication, and problem-solving abilitiesApply bilingual customer service expertise, order management accuracy, and SAP experience to support customers across a hybrid schedule.

📌 Bilingual Order Management Representative (Oakville)
🏢 KIT Recruitment
📍 Oakville