Customer service and membership administration define this full time hourly position at YMCA of Northeastern Ontario in North Bay. Process payments and registrations accurately.

Reporting to the Supervisor of Experience, the Membership Services Representative welcomes members, participants, and guests at the Chippewa location. You will manage membership data, sales, renewals, course registrations, refunds, and account updates. The position also involves promoting YMCA programs, maintaining confidential documentation, balancing transactions, and resolving questions through service recovery practices. Strong communication, organization, and relationship-building skills support accurate, courteous service. The role requires an Ontario Secondary School Diploma, two years of related experience, and current First Aid and CPR-C or willingness to obtain them.

Key Responsibilities:

- Greet individuals promptly, professionally, and courteously




- Process memberships, registrations, payments, refunds, and account updates
- Promote YMCA programs, services, memberships, and financial assistance
- Balance financial transactions and maintain secure documentation
- Resolve member concerns or refer matters appropriately

Requirements:

- Ontario Secondary School Diploma
- Two years of customer service or related experience
- Strong interpersonal, communication, and organizational skills
- Intermediate computer proficiency and attention to detail
- Current First Aid, CPR-C, and Vulnerable Sector Screening

Bring accurate administration, courteous communication, and membership service expertise to the YMCA’s welcoming North Bay front desk.

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📌 YMCA Membership Services Representative (North Bay)
🏢 YMCA of Northeastern Ontario
📍 North Bay