Keep factory networks reliable as a Level 2 IT Technician, using advanced troubleshooting, monitoring, and industrial networking expertise daily.This network-focused position handles complex issues escalated from Level 1 support. You will diagnose hardware, software, connectivity, and plant network problems while supporting production machines, PLCs, HMIs, and scanners. The work includes VLANs, industrial Ethernet, JIRA, Active Directory, Microsoft 365, and network documentation.Key Responsibilities:Assess plant networks and implement uptime and speed improvementsTrace communication losses using packet captures and switch logsSupport managed switches, VLAN segmentation, and industrial Ethernet protocolsMaintain monitoring, alerting, network diagrams,



and cable mapsResolve escalated issues and document every technical fixRequirements:Two to four years of qualified IT experienceCompTIA A+ and CompTIA Network+, or equivalent certificationsStrong TCP/IP, DNS, DHCP, VPN, and VLAN knowledgeExperience with JIRA or similar ITSM ticketing toolsCollege diploma, university degree, or equivalent practical experienceApply advanced troubleshooting, industrial networking, and clear documentation skills to strengthen reliable factory IT operations.

📌 Level 2 Network Support Technician (Hawkesbury)
🏢 Experis
📍 Hawkesbury